Service is our middle name – really! As a Company, we pride ourselves on being able to support our clients with premium sales, support, installation and service. We want to keep our customers for life, and to do that we know we must provide value to you. As the technology and products evolve, ESI aims to be by your side, telling you about new technologies, explaining your options and supporting your needs – no matter how great or small they may be. This is our goal – everyday.

We review each project opportunity and review the existing system with the client to determine what improvements are expected. We reach a consensus on the project scope and the expected end result. We work with the client to collect any necessary data on the existing system. Finally, we create a detailed description of the project to be presented for approved by the client.

Once a prospective project becomes a reality, we begin to review specifications and verify compatibility requirements for new and existing software and hardware. During this phase our Project Management team acquires all necessary parts and equipment to complete the project and meet expectations. ESI represents multiple products and technologies so we can be sure to provide the best product to fit your needs.

Upon award of a new project, our Project Managers will work to schedule a new installation with the client. This is coordinated to assure minimal system downtime and disruption. Upon completion of the scheduling phase, the commencement of the field installation begins. As equipment in brought under the control of the automation system, our start-up technicians begin the process of start-up and/or commissioning of the new system. Lastly, a final review and approval with the client takes place to ensure the new system meets the approved scope of work.

Our software and IT professionals setup hardware and software to verify compatibility with all new and existing systems. Our team of System Programmers build the soft code that is required by each system according to specific project scope: this will include creating graphic panels, history logs, schedules, alarms, and reports. A final review and test of the configuration and programming is completed to assure the system meets quality control standards and project specifications. .

When we talk about Service being our middle name, are speaking of being dedicated to supporting the needs of your business and your building(s) for life. We recognize that change is continual in our business, and it is our responsibility to keep our customers in-the-loop on new technologies, product advancements, and new system capabilities. Let the team at ESI earn your trust!